DELIVERY INFORMATION:
I.
ORDER CONFIRMATION
All orders placed in the web site
will be shipped only after confirmation from Safe solution (by an e-mail
sending). Safe solution has the right to cancel or defer in whole or in part
the orders because of the impossibility to supply the goods. These cases
relieve us of the obligations previously entered into with the acceptance of
the order and exclude any claims for damages. Delivery terms have to be
considered as indicative. Safe solution is not obliged to pay a compensation
for any direct or indirect damages due to delivery delays or interruption of
the supply. The average timing of delivery should not exceed 30 days (if the
stock is available)
II.
PRICE AND SHIPPING COSTS
The applicable Price is the one
published in the web site at the time the orders have been placed by the
customers. The price does not include shipping costs. Safe solution may request
that the Customers bear part of the shipping costs, being understood that such
amount will depend on the kind of delivery, the quantity of shipped products,
the volume, the weight and the destination. The part of the shipping costs to
be borne by the customers is indicated separately from the price, and shall be
paid by the customers jointly with the payment of the price.
III.
SHIPPING
Products will be delivered in the
countries with a courier chosen by Safe solution. Delivery time changes
according to the place of destination. You could ask the tracking of your
shipment by writing an email to safe solution. We advise the customer to check
the number and good condition of the packages; otherwise the dispute should be
done immediately to the courier. The customer will draw regular verbal
acceptance for any deficiencies and damages before accepting the goods.
Complaints relating to the shipment or delivery of goods and its quality and
quantity should be strictly carried out not later than seven days from the date
of arrival of goods. In case of shortages or damage claims for the products,
the same will be accepted only if accompanied by a copy of the consignment note
where all the complaints are written. Complaints concerning invoices shall be
strictly communicated not later than fifteen days from the date of arrival of
the document. Any complaints or disputes regarding a single consignment of
goods shall not relieve the customer from the obligation to withdraw the
remaining amount of goods.
IV.
PAYMENTS
The mode of payment you may
choose is bank transfer.
V.
RIGHT TO WITHDRAW
The customer may return the goods
to the seller within 10 days of receipt of the goods and can receive a refund
of the price within 30 days from the receipt of the registered letter with
return receipt. The communication can be sent by mail and it has to be
confirmed by the registered letter with return receipt within 48 hours
(excluding during holidays). Such notification must include the product codes
you intend to return, and all details for the reimbursement (bank transfer,
etc.). Obviously the product must be returned to the seller in conditions of
substantial integrity. Safe solution undertakes to reimburse the price in the
shortest time possible after checking the integrity of the item returned. All
the shipping charges connected to the return of the products are entirely borne
by the customers. Should the customers not exercise the right to withdraw in
accordance with terms and conditions, shall have no right to the reimbursement.
Any possible flaw and defect of the products must be communicated by the
customers directly to the producer, contacting the concern person in Safe
solution. In this way the customer can present the claim and obtain the
authorization to return the product. Should the customer not follow the
instructions mentioned above, Safe solution cannot accept the return of the
product.